Refund and Returns Policy
Thank you for choosing Resume Excellence. We strive to provide high-quality Resume-Writing, LinkedIn Profiles and other add-on services. Please review our refund policy below:
1. Refund Eligibility
Refunds are available if the ticket is raised within 72 hours of taking the service. To be eligible for a refund, you must provide clear reasons for your dissatisfaction.
2. Refund Process
Refunds are available if the ticket is raised within 72 hours of taking the service. To be eligible for a refund, you must provide clear reasons for your dissatisfaction.
To request a refund:
- Contact our customer support team at support@resumeexcellence.com
- Provide your name, Transaction No, and reasons for your dissatisfaction.
- Our team will review your request in 3-5 working days and may ask for additional information if necessary.
- If your request is approved, refunds will be processed within 5-7 working days to the original payment method.
3. Non-Refundable Services
- Consultation fees are non-refundable.
- If we have shared a draft version of your resume, refunds will not be provided (even if it is within the refund timeline of 72 hours).
- Refunds will not be provided once the personalized Working Plan (Questionnaire) is sent to collect data (even if it is within the refund timeline of 72 hours). As this stage involves our team doing research and initiation of the resume writing process and the collection of personalized information.
- If you have purchased our services under any promotional offer, discount, or bundled package, you will not be eligible for a refund. Special offers are considered final sales, and no refunds will be provided for services acquired through these promotions.
4. Exceptions
In cases where we fail to meet agreed-upon deadlines or deliverables, we will work closely with you to address the situation. You may be eligible for a credit toward future services.
Need help?
Contact us at support@resumeexcellence.com for questions related to refunds and returns.